Refund policy

At Trend Cart Pakistan, we want you to receive your order in good condition and as described on our website.

A return or replacement may be accepted if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is materially different from the description.
  • The product meets the return conditions specified for that particular item.

Customers should contact us within [X days] of delivery to request a return or replacement.

Return Conditions

To qualify for a return:

  • The product should be unused unless the issue is related to a defect.
  • The product should be returned in its original condition and packaging where applicable.
  • Proof of purchase/order details may be required.
  • Photos or videos may be requested to verify damaged, defective, or incorrect products.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Any product-specific return conditions will be mentioned on the relevant product page.

Wrong or Damaged Products

If you receive an incorrect, damaged, or defective product, contact our customer support team as soon as possible with your order number and supporting photos/videos.

After verification, we may offer:

  • A replacement;
  • A return; or
  • A refund, depending on the circumstances and product availability.

Refunds

Once an approved return is received and verified, the applicable refund will be processed according to the original payment method or another agreed method where applicable.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

Return Shipping

Return shipping responsibility may vary depending on the reason for the return. If the product was incorrectly supplied or arrived damaged/defective, Trend Cart Pakistan may cover the applicable return cost subject to verification.

Customer-requested returns or change-of-mind returns may be subject to applicable shipping or handling charges.

Order Cancellation

Customers may request cancellation before an order has been dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.